Refund policy
Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging and completely free of any pet hair, dirt, or signs of use. Returns showing any signs of use will be rejected.
To initiate a return, you must contact our support at trendnovashopofficial@gmail.com first. Do not send your purchase back to the manufacturer.
Please note: The buyer is 100% responsible for paying all international return shipping costs to our warehouse facility. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.